Shipping policy

Shipping Policy

Last Updated October 1, 2026

This policy explains how and when we deliver your aemora order.

Where We Ship
We deliver across South Africa and to a selected list of international destinations. The countries we ship to are shown at checkout.

Delivery Times
- South Africa: 12-15 business days from the date your order is placed.
- International: delivery times vary by destination and are confirmed by email once your order ships.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may be affected by courier delays, public holidays or events outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order value. You will always see the final shipping cost before you pay.

Order Tracking
Once your order ships, you will receive an email with your tracking details so you can follow your delivery.

Customs, Duties and Taxes (International Orders)
International orders may be subject to import duties and taxes charged by the destination country. These are the responsibility of the customer and are not included in our prices or shipping charges.

Incorrect or Incomplete Addresses
Please double-check your delivery address at checkout. If you need to change it, contact us as soon as possible, before your order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Lost Parcels
If your order arrives damaged, or has not arrived within the estimated delivery time, please contact us at support@aemora.co.za with your order number and we will investigate with the courier.

Contact Us
Email: support@aemora.co.za