Refund policy

Return & Refund Policy

Last Updated October 1, 2026

We want you to be happy with your purchase from aemora. If you are not, this policy explains how returns and refunds work.

30-Day Returns
You have 30 days from the date you receive your order to request a return.

Eligibility
- The item must be unused, in the same condition you received it, and in its original packaging.
- Please include proof of purchase (your order number or confirmation email).
- For hygiene reasons, items that show signs of use, staining or damage that did not exist on arrival may be refused.

How to Start a Return
1. Email us at support@aemora.co.za with your order number and the reason for your return.
2. We will reply with return instructions and the address to send the item to.
3. Please do not send items back without contacting us first, as we will not be able to match them to your order.

Return Shipping
The customer is responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for items lost or damaged on their way back to us.

Refunds
Once we receive and inspect your return, we will email you to confirm the outcome. If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable unless the item arrived faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or not as ordered, please contact us at support@aemora.co.za with your order number and clear photos so we can resolve it promptly.

Your Statutory Rights
Nothing in this policy limits any rights you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Contact Us
Email: support@aemora.co.za